About Us
It happened one day…
Courtney S. shopped us vs. a competitor bank. They quoted 6%, we quoted about 6.5%, because we had underwritten it and knew what the findings said (expanded approval, higher rate associated with it) so it sounded like a better deal at the other place. About three weeks later, on the advice of her realtor, she calls us because they are now telling her 7% plus one point. We proceed to close her loan at the 6.5% we promised,she goes on to send us family members as referrals,and the realtor is thrilled that we "saved the deal."
Gold Mortgage Services has been In business since March 15, 2001. As of the fall of 2007, 2,000 loans have closed at a total value of nearly 400 million dollars! There are currently seven office locations in neighborhoods around the Hudson Valley, and more will be added in the near future. Our success is built upon the continuing relationships we have cultivated among our past clients, and among the business partners with whom we collaborate. In the case of real estate agents, it is their clients we serve. In the case of bank representatives, it is their products we sell. Our job is to orchestrate those relationships with the greatest integrity, professionalism, and service that exceeds expectations – for the long-term benefit of all involved.
A great source of pride is the fact we are highly regarded by our lenders. The primary reason is that the files that we submit to them are complete and accurate. Many others cannot make that claim, but it remains key to our success at attracting business by referral from people who have trusted us with their business. We do our best to make the mortgage process uncommonly smooth for all involved, and are driven by the words of our mission statement: “We pride ourselves on helping families achieve their dreams.”
Q&A Session With Geoff Gold and Gregg Romaine (Owners of GMS)
How did GMS get started?
GG: My wife was in the business and I found it really interested me. I would ask her questions that really didn’t matter, but for some reason I felt I needed to know. My background was in math and teaching, both of which come into play here. I teach new employees and I teach first time home buyers.
GR: We got started with the premise that customer service was severely lacking in this industry and we knew we could make a change for the better. We also knew that we could make the experience for the borrower less strenuous and more understandable.
What have been the key factors that brought the business to where it is today?
GG: Honesty, integrity, forward thinking, sound decisions, teamwork.
GR: A sound business strategy revolving around technology, service and industry knowledge, and also having a business environment that is conducive to this industry.
What are the most important things that borrowers should understand about GMS?
GG: We always tell you the whole truth up front. Others hide it until it's too late. If we say we can do it, we can – even if it’s a challenging situation. Conversely, if we say it can't be done, it likely cannot.
GR: A highly trained professional Loan Officer will give you an accurate portal into the mortgage process plus the fact that all GMS employees have knowledge, integrity, and are ethically motivated.
What are the most important things that realtors and attorneys need to understand
about GMS?
GG: Similar to things that we want clients to understand about us. We will provide communications throughout the process, and all parties will know what is happening. When asked for information, they will receive current, accurate, honest updates, and will know what is happening when it happens.
GR: The client will never be short money at closing because we believe in the Good Faith Estimate instead of the estimate.
What are the most important things that banks need to understand about GMS?
GG: We send good files. We know our guidelines – in most cases, better than underwriters do. We won't ask for much help, but when we do, we expect it to be done. We are the type of broker client they dream about. The majority of our loans are purchases, and they are complete upon submission.
GR: We put together excellent, well-organized files that are easy to underwrite.
Staff
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all materials © 2007 Gold Mortgage Services. All rights reserved.